Unpack the words
If a word gets in the way, ask.
These short explanations help with a first conversation. Ask the provider what a term means in your particular arrangement.
Initial enquiry
A first request to find out whether an office may be able to help. It is not, by itself, an agreement that the provider will act.
See it in a conversation contextScope of help
The particular work a provider agrees to do. Ask what is included, what is excluded and whether further work requires a separate agreement.
See it in a conversation contextResponse date
A date mentioned in a notice or correspondence. Ask an adviser what it means; this website does not calculate deadlines or decide whether the date is legally binding.
See it in a conversation contextSecure channel
A way of sending information that you have checked with the intended recipient. An email address or form in a directory is not a guarantee about security or confidentiality.
See it in a conversation contextJurisdiction
The relevant legal system, place or decision-making body for an issue. The nearest office is not automatically the right provider for every jurisdiction.
See it in a conversation contextRepresentation
Acting for someone in agreed dealings or proceedings. It is different from giving one-off advice, and rules about who may appear vary by forum.
See it in a conversation contextRead-back
Repeating the agreed next step in your own words so the other person can correct misunderstandings about responsibility, cost or timing.
See it in a conversation contextTime limit
A period within which a step may need to be taken. The applicable limit depends on the process and circumstances; an unanswered enquiry does not stop it.
See it in a conversation context