Before. During. Before you go.

Twelve things to ask or check. Ticks are temporary in this page, not a readiness score, submission or record of legal advice.

Before making contact

I know the broad issue and the role I am calling about.I have noted any dates on the latest document.I have checked the office's identity and contact channel.I can ask about access, language or communication needs.

During the first conversation

I have asked whether the office handles this work for someone in my role.I understand whether this is intake or an advice appointment.I have asked what the first task costs and includes.I know how the office wants documents provided.

Before ending the conversation

I have repeated the next step in my own words.I know who is responsible for checking any deadline.I know when and how a response is expected.I understand whether the provider has actually agreed to act.

You can print this page using your browser. Ticking every item does not establish legal suitability or protect a deadline.

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Before you call: a practical legal-contact checklist | Talk to a Lawyer